{"id":5620,"date":"2021-02-11T20:20:45","date_gmt":"2021-02-11T20:20:45","guid":{"rendered":"https:\/\/naos-solutions.com\/%d8%ba%d9%8a%d8%b1-%d9%85%d8%b5%d9%86%d9%81\/outsourcing-sla-definitions\/"},"modified":"2022-11-27T11:48:24","modified_gmt":"2022-11-27T11:48:24","slug":"outsourcing-sla-definitions","status":"publish","type":"post","link":"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/","title":{"rendered":"\u0643\u064a\u0641 \u0646\u0633\u062a\u0639\u064a\u0646 \u0628\u0645\u0635\u0627\u062f\u0631 \u062e\u0627\u0631\u062c\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0642\u0627\u064a\u064a\u0633 SLA\u061f"},"content":{"rendered":"<p style=\"text-align: right;\">\u062a\u0639\u062f \u062a\u062d\u062f\u064a\u062f<strong> \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> \u0645\u0639 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u062e\u0627\u0631\u062c\u064a \u0644\u062a\u0648\u0641\u064a\u0631 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0644\u0634\u0631\u0643\u062a\u0643 \u0645\u0647\u0645\u0629 \u0645\u0639\u0642\u062f\u0629! \u062a\u0623\u0643\u062f \u0645\u0646 \u062a\u0642\u062f\u064a\u0631 \u0648\u0642\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644. \u0644\u0630\u0627 \u0633\u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0643 \u062a\u062d\u062f\u064a\u062f \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0648\u0642\u0639\u0648\u0646\u0647\u0627 \u060c \u0648\u0648\u0636\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/p>\n<p style=\"text-align: right;\">\u0642\u0628\u0644 \u0623\u0646 \u0646\u0628\u062f\u0623 \u0627\u0644\u062d\u062f\u064a\u062b \u0639\u0646 \u0623\u0642\u0633\u0627\u0645 \u0648\u0645\u0642\u0627\u064a\u064a\u0633 SLA \u060c \u0646\u062d\u062a\u0627\u062c \u0623\u0648\u0644\u0627\u064b \u0625\u0644\u0649 \u062a\u0639\u0631\u064a\u0641 SLA.<\/p>\n<p style=\"direction: rtl;\"><b>\u00a0<\/b><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#%D9%85%D8%A7%D8%B0%D8%A7_%D8%AA%D8%B9%D9%86%D9%8A_SLA%D8%9F\" >\u0645\u0627\u0630\u0627 \u062a\u0639\u0646\u064a SLA\u061f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#1_%D8%A7%D9%84%D9%85%D9%82%D8%A7%D9%8A%D9%8A%D8%B3_%D8%A7%D9%84%D8%B1%D8%A6%D9%8A%D8%B3%D9%8A%D8%A9_%D9%88%D9%85%D8%A4%D8%B4%D8%B1%D8%A7%D8%AA_%D8%A7%D9%84%D8%A3%D8%AF%D8%A7%D8%A1_%D8%A7%D9%84%D8%B1%D8%A6%D9%8A%D8%B3%D9%8A%D8%A9_%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1\" >1. \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#2_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D8%A7%D9%84%D9%85%D8%AA%D9%88%D9%82%D8%B9%D8%A9_SLA_%D9%84%D9%83%D9%84_%D9%86%D9%88%D8%B9_%D9%85%D9%86_%D8%A3%D9%86%D9%88%D8%A7%D8%B9_%D8%AA%D9%81%D8%A7%D8%B9%D9%84_%D8%A7%D9%84%D8%B9%D9%85%D9%8A%D9%84\" >2. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 (SLA) \u0644\u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#%D8%A3_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D9%84%D9%84%D9%85%D9%83%D8%A7%D9%84%D9%85%D8%A7%D8%AA_%D8%A7%D9%84%D9%88%D8%A7%D8%B1%D8%AF%D8%A9\" >\u0623. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#%D8%A8_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_SLA_%D9%84%D8%B1%D8%B3%D8%A7%D8%A6%D9%84_%D8%A7%D9%84%D8%A8%D8%B1%D9%8A%D8%AF_%D8%A7%D9%84%D8%A5%D9%84%D9%83%D8%AA%D8%B1%D9%88%D9%86%D9%8A\" >\u0628. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#%D8%AC_SLA_%D9%84%D9%88%D8%B3%D8%A7%D8%A6%D9%84_%D8%A7%D9%84%D8%AA%D9%88%D8%A7%D8%B5%D9%84_%D8%A7%D9%84%D8%A7%D8%AC%D8%AA%D9%85%D8%A7%D8%B9%D9%8A\" >\u062c. SLA \u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/naos-solutions.com\/ar\/outsourcing-sla-definitions\/#%D8%AF_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_SLA_%D9%84%D9%84%D8%AF%D8%B1%D8%AF%D8%B4%D8%A9_%D8%A7%D9%84%D8%AD%D9%8A%D8%A9_%D9%88%D8%A7%D9%84%D9%85%D8%B1%D8%A7%D8%B3%D9%84%D8%A9_%D8%A7%D9%84%D9%81%D9%88%D8%B1%D9%8A%D8%A9\" >\u062f. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062d\u064a\u0629 \u0648\u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h3 style=\"direction: rtl;\"><span class=\"ez-toc-section\" id=\"%D9%85%D8%A7%D8%B0%D8%A7_%D8%AA%D8%B9%D9%86%D9%8A_SLA%D8%9F\"><\/span><strong><span class=\"has-inline-color\">\u0645\u0627\u0630\u0627 \u062a\u0639\u0646\u064a SLA\u061f<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: right;\"><strong>\u062a\u0639\u0646\u064a \u062d\u0631\u0648\u0641 (SLA) \u0627\u062e\u062a\u0635\u0627\u0631 \u0644\u0640 &#8220;\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629&#8221;. \u0625\u0646\u0647\u0627 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u060c \u062a\u0647\u062a\u0645 \u0628\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0648\u0642\u0639\u0647\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0627\u0644\u0645\u0632\u0648\u062f\u060c \u0645\u0639 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0627\u0644\u062a\u0639\u0648\u064a\u0636\u0627\u062a \u0648\u0627\u0644\u0639\u0642\u0648\u0628\u0627\u062a.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"direction: rtl;\"><span style=\"font-size: 2.5em; letter-spacing: -0.03em;\">\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 SLA\u061f<\/span><\/p>\n<p style=\"text-align: right;\">\u0642\u062f \u064a\u062e\u0636\u0639 \u0623\u064a \u0639\u0642\u062f \u0647\u0627\u0645 \u0628\u064a\u0646 \u0637\u0631\u0641\u064a\u0646 \u0644\u062a\u0641\u0633\u064a\u0631 \u062e\u0627\u0637\u0626 \u0645\u062a\u0639\u0645\u062f \u0623\u0648 \u063a\u064a\u0631 \u0645\u0642\u0635\u0648\u062f. \u0644\u0630\u0644\u0643 \u060c \u062a\u062d\u0645\u064a \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u062d\u0642\u0648\u0642 \u0643\u0644\u0627 \u0627\u0644\u0637\u0631\u0641\u064a\u0646 \u060c \u0648\u062a\u062c\u0645\u0639 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u062c\u0645\u064a\u0639 \u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0627\u0642\u062f \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0645\u0633\u062a\u0646\u062f \u0648\u0627\u062d\u062f \u060c \u0648\u062a\u062d\u062f\u062f \u0628\u0648\u0636\u0648\u062d \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u060c \u0641\u064a \u062d\u0627\u0644\u0629 \u062d\u062f\u0648\u062b \u0645\u0634\u0627\u0643\u0644 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0629 \u061b \u0644\u0627 \u064a\u0645\u0643\u0646 \u0644\u0623\u064a \u0637\u0631\u0641 \u0623\u0646 \u064a\u062f\u0627\u0641\u0639 \u0639\u0646 \u0625\u0647\u0645\u0627\u0644\u0647.<\/p>\n<p style=\"text-align: right;\">\u064a\u0639\u062f \u0625\u0639\u062f\u0627\u062f \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 (SLA) \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629: \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0645\u062a\u0637\u0644\u0628\u0629 \u0628\u0645\u0627 \u064a\u0643\u0641\u064a \u0644\u0625\u0631\u0636\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0646\u0641\u0633\u0647 \u060c \u0648\u0627\u0642\u0639\u064a\u0629 \u0628\u0645\u0627 \u064a\u0643\u0641\u064a \u0644\u062a\u062d\u0642\u064a\u0642\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0645\u0632\u0648\u062f \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n<p style=\"text-align: right;\">:\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u060c \u0633\u0648\u0641 \u0646\u063a\u0637\u064a:<\/p>\n<ul>\n<li style=\"text-align: right;\"><strong>\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/li>\n<li style=\"text-align: right;\"><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 (SLA) \u0644\u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u064a\u0644<\/strong>\n<ul>\n<li style=\"direction: rtl; text-align: right;\"><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629<\/strong><\/li>\n<li style=\"direction: rtl; text-align: right;\"><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/strong><\/li>\n<li style=\"direction: rtl; text-align: right;\"><strong>SLA \u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/strong><\/li>\n<li style=\"direction: rtl; text-align: right;\"><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062d\u064a\u0629 \u0648\u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"1_%D8%A7%D9%84%D9%85%D9%82%D8%A7%D9%8A%D9%8A%D8%B3_%D8%A7%D9%84%D8%B1%D8%A6%D9%8A%D8%B3%D9%8A%D8%A9_%D9%88%D9%85%D8%A4%D8%B4%D8%B1%D8%A7%D8%AA_%D8%A7%D9%84%D8%A3%D8%AF%D8%A7%D8%A1_%D8%A7%D9%84%D8%B1%D8%A6%D9%8A%D8%B3%D9%8A%D8%A9_%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1\"><\/span><strong><span class=\"has-inline-color\">1. \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: right;\">\u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0646\u0623\u062e\u0630 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a:<\/p>\n<ul style=\"text-align: right;\">\n<li style=\"direction: rtl;\"><strong>\u0645\u062a\u0648\u0633\u0637 \u200b\u200b\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629: <\/strong>\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0628\u062f\u0621 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062c\u0647\u0629 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 (\u0645\u062d\u0633\u0648\u0628\u0629 \u0644\u0644\u0641\u0631\u064a\u0642 \u0628\u0623\u0643\u0645\u0644\u0647 \u0623\u0648 \u0644\u0643\u0644 \u0648\u0643\u064a\u0644 \u0641\u064a \u0641\u062a\u0631\u0629 \u0645\u062d\u062f\u062f\u0629 = \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0644\u0631\u062f \u0645\u0642\u0633\u0648\u0645\u064b\u0627 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0631\u062f\u0648\u062f).<\/li>\n<li style=\"direction: rtl;\"><strong>\u0645\u062a\u0648\u0633\u0637 \u200b\u200b\u0648\u0642\u062a \u0627\u0644\u062d\u0644:<\/strong>\u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647\u0627 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629. \u0642\u0633\u0651\u0645 \u0639\u062f\u062f \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u0645\u062e\u062a\u0627\u0631\u0629 \u0639\u0644\u0649 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u062d\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u062e\u0644\u0627\u0644 \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/li>\n<li style=\"direction: rtl;\"><strong>\u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644:<\/strong> \u0625\u0644\u0649 \u0623\u064a \u0645\u062f\u0649 \u0646\u062c\u062d\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062d\u0644 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644.<\/li>\n<\/ul>\n<h2 id=\"Expected-SLA-for-each-customer-interaction-type\" style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"2_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D8%A7%D9%84%D9%85%D8%AA%D9%88%D9%82%D8%B9%D8%A9_SLA_%D9%84%D9%83%D9%84_%D9%86%D9%88%D8%B9_%D9%85%D9%86_%D8%A3%D9%86%D9%88%D8%A7%D8%B9_%D8%AA%D9%81%D8%A7%D8%B9%D9%84_%D8%A7%D9%84%D8%B9%D9%85%D9%8A%D9%84\"><\/span><span class=\"has-inline-color\">2. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 (SLA) \u0644\u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: right;\">\u0643\u0644 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0643\u0644 \u0642\u0646\u0627\u0629 \u0645\u0646 \u0642\u0646\u0648\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0644\u0647\u0627 \u062e\u0635\u0627\u0626\u0635\u0647\u0627 \u0627\u0644\u062e\u0627\u0635\u0629. \u0644\u0630\u0644\u0643 \u0633\u0648\u0641 \u062a\u0642\u0648\u0645 \u0628\u0625\u0639\u062f\u0627\u062f \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0645\u0635\u0627\u062f\u0631 \u062e\u0627\u0631\u062c\u064a\u0629 \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062d\u064a\u0629 \u0648\u0627\u0644\u0625\u0634\u0631\u0627\u0641 \u0639\u0644\u0649 \u0627\u0644\u0648\u0633\u0627\u0626\u0637 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0627\u0633\u0628 \u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 &#8230; \u0648\u0627\u0644\u0639\u0642\u0648\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u062a\u0637\u0628\u064a\u0642\u0647\u0627 \u0639\u0646\u062f \u062d\u062f\u0648\u062b \u0627\u0646\u062a\u0647\u0627\u0643\u0627\u062a \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n<p style=\"text-align: right;\">\u062f\u0639\u0648\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0639\u062a\u0631\u0641 \u0628\u0647\u0627 \u0628\u0634\u0643\u0644 \u0634\u0627\u0626\u0639 \u0648\u0641\u0642\u064b\u0627 \u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0635\u0646\u0627\u0639\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<h3 id=\"SLA-for-incoming-calls\" style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"%D8%A3_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_%D9%84%D9%84%D9%85%D9%83%D8%A7%D9%84%D9%85%D8%A7%D8%AA_%D8%A7%D9%84%D9%88%D8%A7%D8%B1%D8%AF%D8%A9\"><\/span>\u0623. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: right;\">\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0633\u062a\u0647\u062f\u0641 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3309 alignleft\" style=\"direction: rtl;\" src=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2022\/09\/Capture17.jpg\" alt=\"\" width=\"430\" height=\"579\" title=\"\" srcset=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2022\/09\/Capture17.jpg 442w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2022\/09\/Capture17-320x431.jpg 320w\" sizes=\"auto, (max-width: 430px) 100vw, 430px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644:<\/strong>\u00a0\u062d\u0648\u0627\u0644\u064a 80\u066a \u0645\u0646 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u060c \u0648\u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062e\u062a\u0644\u0641 \u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0647\u0630\u0627 \u0643\u062b\u064a\u0631\u064b\u0627 \u0648\u0641\u0642\u064b\u0627 \u0644\u0645\u062c\u0627\u0644 \u0639\u0645\u0644\u0643.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"direction: rtl;\">\u0628\u062d\u062f \u0623\u0642\u0635\u0649 5\u066a \u00a0<strong>\u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0639 \u0648\u062c\u0648\u062f \u0623\u062e\u0637\u0627\u0621 \u0641\u0627\u062f\u062d\u0629<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"direction: rtl;\">\u0643\u062d\u062f \u0623\u0642\u0635\u0649<strong> \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0639 \u0623\u062e\u0637\u0627\u0621 \u063a\u064a\u0631 \u0641\u0627\u062f\u062d\u0629.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"SLA-for-emails\" style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"%D8%A8_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_SLA_%D9%84%D8%B1%D8%B3%D8%A7%D8%A6%D9%84_%D8%A7%D9%84%D8%A8%D8%B1%D9%8A%D8%AF_%D8%A7%D9%84%D8%A5%D9%84%D9%83%D8%AA%D8%B1%D9%88%D9%86%D9%8A\"><\/span>\u0628. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3311 size-full aligncenter\" style=\"direction: rtl;\" src=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture18.jpg\" alt=\"\" width=\"880\" height=\"316\" title=\"\" srcset=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture18.jpg 880w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture18-640x230.jpg 640w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture18-768x276.jpg 768w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture18-320x115.jpg 320w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/p>\n<p style=\"direction: rtl;\">\u064a\u062c\u0628 \u0623\u0646 \u062a\u0631\u062f \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 97\u066a \u0645\u0646 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0639\u0645\u064a\u0644\u0643 \u0641\u064a \u063a\u0636\u0648\u0646 \u0633\u0627\u0639\u062a\u064a\u0646.<\/p>\n<p style=\"direction: rtl;\">\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0645\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062c\u064a\u062f\u0629 \u0625\u0631\u0633\u0627\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0644\u062a\u0623\u0643\u064a\u062f \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0625\u0628\u0644\u0627\u063a\u0647 \u0628\u0623\u0646 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0642\u062f \u062a\u0645 \u0627\u0633\u062a\u0644\u0627\u0645\u0647 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0648\u0633\u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647 \u0641\u064a \u0623\u0641\u0636\u0644 \u0648\u0642\u062a \u0645\u0645\u0643\u0646.<\/p>\n<h3 id=\"SLA-for-social-media\" style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"%D8%AC_SLA_%D9%84%D9%88%D8%B3%D8%A7%D8%A6%D9%84_%D8%A7%D9%84%D8%AA%D9%88%D8%A7%D8%B5%D9%84_%D8%A7%D9%84%D8%A7%D8%AC%D8%AA%D9%85%D8%A7%D8%B9%D9%8A\"><\/span>\u062c. SLA \u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3313 size-full aligncenter\" src=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture19.jpg\" alt=\"\" width=\"1213\" height=\"480\" title=\"\" srcset=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture19.jpg 1213w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture19-640x253.jpg 640w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture19-768x304.jpg 768w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture19-320x127.jpg 320w\" sizes=\"auto, (max-width: 1213px) 100vw, 1213px\" \/><\/p>\n<p style=\"direction: rtl;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0642\u0633\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0627\u062f\u0631\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0634\u0631\u0627\u0641 \u0639\u0644\u0649 90\u066a \u0645\u0646 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0648\u0633\u0627\u0626\u0637 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0641\u064a \u063a\u0636\u0648\u0646 15 \u062f\u0642\u064a\u0642\u0629.<\/p>\n<p style=\"direction: rtl;\">\u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0647 \u0633\u064a\u062a\u0645 \u0645\u0631\u0627\u062c\u0639\u0629 \u0643\u0644 \u062a\u0639\u0644\u064a\u0642 \u0623\u0648 \u0631\u0633\u0627\u0644\u0629 \u0623\u0648 \u062a\u0645\u064a\u064a\u0632\u0647\u0627 \u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0623\u0648 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629. \u0633\u064a\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0645\u0646\u0633\u0642 \u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u062b\u0644 &#8220;\u0623\u062d\u0628 \u0647\u0630\u0627!&#8221; \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u060c \u0645\u062c\u0631\u062f \u0645\u0631\u0627\u062c\u0639\u062a\u0647. \u0648\u0644\u0643\u0646 \u0641\u064a \u062d\u0627\u0644\u0629 \u0648\u062c\u0648\u062f \u0637\u0644\u0628\u0627\u062a \u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u064b\u0627 \u060c \u064a\u0642\u0648\u0645 \u0627\u0644\u0648\u0633\u064a\u0637 \u0628\u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0646\u0647 \u064a\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0648\u0633\u064a\u0639\u0648\u062f \u0625\u0644\u064a\u0647\u0627 \u0641\u064a \u0623\u0633\u0631\u0639 \u0648\u0642\u062a \u0645\u0645\u0643\u0646.<\/p>\n<h3 style=\"text-align: right;\"><\/h3>\n<h3 id=\"SLA-for-live-chat-and-instant-messaging\" style=\"text-align: right;\"><span class=\"ez-toc-section\" id=\"%D8%AF_%D8%A7%D8%AA%D9%81%D8%A7%D9%82%D9%8A%D8%A9_%D9%85%D8%B3%D8%AA%D9%88%D9%89_%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9_SLA_%D9%84%D9%84%D8%AF%D8%B1%D8%AF%D8%B4%D8%A9_%D8%A7%D9%84%D8%AD%D9%8A%D8%A9_%D9%88%D8%A7%D9%84%D9%85%D8%B1%D8%A7%D8%B3%D9%84%D8%A9_%D8%A7%D9%84%D9%81%D9%88%D8%B1%D9%8A%D8%A9\"><\/span>\u062f. \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062d\u064a\u0629 \u0648\u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3314 size-full\" src=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture20.jpg\" alt=\"\" width=\"880\" height=\"327\" title=\"\" srcset=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture20.jpg 880w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture20-640x238.jpg 640w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture20-768x285.jpg 768w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture20-320x119.jpg 320w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/p>\n<p style=\"direction: rtl;\">\u0645\u0646 \u0634\u0623\u0646 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0627\u0644\u0635\u0639\u0628\u0629 \u0648\u0644\u0643\u0646\u0647\u0627 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u064a \u0623\u0646 \u062a\u062c\u064a\u0628 \u0639\u0644\u0649 80\u066a \u0645\u0646 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062a\u064a \u0628\u062f\u0623\u062a \u062d\u062f\u064a\u062b\u064b\u0627 \u0641\u064a \u063a\u0636\u0648\u0646 30 \u062b\u0627\u0646\u064a\u0629 \u0648 90\u066a \u0645\u0646 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062a\u064a \u0628\u062f\u0623\u062a \u062d\u062f\u064a\u062b\u064b\u0627 \u0641\u064a \u063a\u0636\u0648\u0646 60 \u062b\u0627\u0646\u064a\u0629.<\/p>\n<p style=\"direction: rtl;\">\u064a\u0645\u0643\u0646 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0623\u0648\u0644\u0649 \u0645\u0646 \u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u060c \u062d\u064a\u062b \u064a\u062a\u0645 \u0627\u0644\u062a\u0631\u062d\u064a\u0628 \u0628\u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u0642\u062f\u064a\u0645 \u0648\u0643\u064a\u0644 \u0627\u0644\u062f\u0639\u0645 \u0628\u0627\u0633\u0645\u0647 \u0623\u0648 \u0628\u0627\u0633\u0645\u0647\u0627.<\/p>\n<p style=\"text-align: right;\">\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0631\u062c\u0648\u0639 \u0625\u0644\u0649 \u0627\u0644\u062f\u0644\u064a\u0644 \u0627\u0644\u0643\u0627\u0645\u0644 \u0639\u0644\u0649 \u0627\u0644\u0631\u0627\u0628\u0637 \u0627\u0644\u062a\u0627\u0644\u064a:<\/p>\n<div class=\"wp-block-image\" style=\"text-align: right;\"><a href=\"https:\/\/www.naos-marketing.com\/outsource-after-hours-download-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3315 size-full\" src=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture21.jpg\" alt=\"\" width=\"880\" height=\"586\" title=\"\" srcset=\"https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture21.jpg 880w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture21-640x426.jpg 640w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture21-768x511.jpg 768w, https:\/\/naos-solutions.com\/wp-content\/uploads\/2021\/02\/Capture21-320x213.jpg 320w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a><\/div>\n<p style=\"text-align: right;\">\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u0639\u062f \u062a\u062d\u062f\u064a\u062f \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0639 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u062e\u0627\u0631\u062c\u064a \u0644\u062a\u0648\u0641\u064a\u0631 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0644\u0634\u0631\u0643\u062a\u0643 \u0645\u0647\u0645\u0629 \u0645\u0639\u0642\u062f\u0629! \u062a\u0623\u0643\u062f \u0645\u0646 \u062a\u0642\u062f\u064a\u0631 \u0648\u0642\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644. \u0644\u0630\u0627 \u0633\u064a\u062a\u0639\u064a\u0646 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