NAOS CX Customer Service

Customer Care, simple and efficient. Our customer service experts enable you to provide your customers outstanding service 24/7.

Our customer support team will assist your customers with their issues by answering inbound calls and managing all your digital channels (e.g. email management, chat, or social media).

Contact us, and we will help you find the right solution for your customer service!
A lady in tech support holding a mike

How to prevent Customer Support from being both time-consuming and costly?

This question is a challenge for companies not specialized in customer service. Thankfully, you can have it all: a stellar customer support team at a fair cost and happy customers who get their issues solved.

Instead of expanding your staff and getting complex infrastructure, you can decrease costs and provide top-notch customer service with NAOS Customer Experience.

By outsourcing your customer service, you will optimize your customer retention and gain valuable insights from your customer feedback.

Our after-sales support service will assist your customers in getting the most out of your services or products. Our expert staff is trained to provide the best possible service to your customers. They are responsible for resolving customer queries, managing customer interactions, following up on open cases, and ensuring a positive customer experience.

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NAOS CX Customer Service

You
Will get

24/7 Customer support
Text + Voice + Social Media = all the features of professional Customer Support in one service.
Multilingual service
Expand your markets with native-speaking agents in up to 20 languages.
Scalability & Flexibility
Address seasonality and easily adjust to the workload of peak demands.
Fix costs optimized
Move your customer service budget line into adjusted and variable costs.
Compliance with GDPR and GCC
Provide your customers with the highest standards of data privacy.
Customer service employee wearing headphones

FAQ
Know more

Can NAOS CX provide me with a short number or a Toll-free number?

Yes! NAOS CX can arrange with telephone operators to provide a toll-free number for calls to your customer support.

However, rates may vary depending on the countries covered. Contact us for more details.

What SLA should I expect from my customer support provider?

We know that you want your customers to be happy, so we recommend carefully defining your Service Level Agreements. Determining the correct SLAs is crucial: they must be demanding enough to satisfy your customers and, simultaneously, realistic enough to be achieved by the service provider.Learn more about the Service Level Agreement read our article: How to outsource customer service with the right SLA definitions

We can’t give a magic answer, as each brand and each channel (calls, emails, live chat, and social media moderation) has specificities, but we can give you a rule of thumb. The answer will depend on:

1) the number of people who work in your customer support team
2) how accurate your activity forecast is (i.e., how many customers are likely to contact you).
Let’s consider a team in ” regular” operation with adequate size and forecast. You can expect:
80% of calls shall be answered within 20 seconds (with a margin of error of + or – 5%), and 95% of calls answered within 60 seconds.
97% of your emails within 4 hours (with an error margin of + or – 10%)
80% of your live chats within 30 seconds (with the same error margin).

But if you decide to trust NAOS CX with your Contact center activities, we will do everything we can to ensure your customers are happy with our service.

In which languages can you provide customer service?

We can provide service with native-level operators in English (USA and UK accents), German, French, Spanish, Italian, and Arabic. We also have an extensive network of operators who can provide service in other languages on-demand. These include Turkish, Chinese, Russian, Hebrew, etc.

We love challenges, so do not hesitate to contact us and let us know your request!

Do you create scripts to answer my customers’ most frequent queries?

Yes, we’re happy to work with you on creating scripts for your most frequently asked questions. We’re experts in customer relations, so we know how to deal with different types of requests and optimize the response process.

However, who knows your customers better than you? Certainly no one! And you have direct knowledge of the product and your corporate culture.

For these reasons, building the knowledge base is a collaborative process we’ll undertake with you.

CONTACT US WITH EASEGet in touch

Contact us, and we will help you find the right solution for your customer service!
Address
21 Masr Helwan Agricultural Road st.
Maadi, Cairo, EGYPT.
Call us
+20 2 276 89 719
info@naos-solutions.com
OUR LOCATIONSWhere to find us?
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OUR SERVICES
OUR LOCATIONSWhere to find us?
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GET IN TOUCHNAOS Social links
Keep in touch with us!

Copyright by NAOS Solutions. All rights reserved.

Copyright by NAOS Solutions. All rights reserved.