NAOS Solutions

Outsourcing your contact center can drive exceptional results—but only if it goes beyond the basics. As Customer Support Directors and CX Managers, you’re not just looking for a vendor. You want a true partner: one that adapts to your goals, reflects your brand, improves your operations at every touchpoint, and maintains the costs under the...

Call center outsourcing in Egypt is becoming an attractive option for customer experience leaders who want to scale operations, reduce costs, and effectively serve multilingual markets. If you’re exploring new outsourcing destinations or rethinking your current strategy, you’re likely asking, “Could Egypt be the right fit for my contact center operations?” In this article, we’ll...

Egyptians and Digital 2025: What You Need to Know If you’re planning digital campaigns, product launches, or policy initiatives in Egypt, you need a clear view of where connectivity, speeds, and social-media engagement stand today—and where they’re headed. That’s precisely what this deep dive delivers. For four years running, Digital Egypt Blog has unpacked DataReportal’s...

HR Outsourcing in Egypt is gaining ground as a strategic lever for business resilience. Inflation, currency fluctuations, and a shifting labor market are redefining the cost of doing business, and Egyptian decision-makers are actively seeking smarter ways to stay agile without compromising on quality or compliance. This article is for you if you’re an HR...

Outsourcing call center operations makes sense for efficiency. However, with data breaches making headlines, customers are increasingly wary about where their personal information goes. Just look at what happened to 23andMe. In late 2023, hackers accessed the genetic profiles of nearly 6.9 million people, exploiting reused passwords and inadequate security measures. Though the company blamed...

In an era of instant reviews and public outbursts, complaint management has become one of the most strategic levers for business growth. No longer confined to private grumbles or backroom service counters, customer frustration now lives online—raw, unfiltered, and visible to thousands, sometimes millions. But here’s the truth: complaints aren’t just a problem to solve....