NAOS Solutions

When to outsource Patient Support to a third party? The US healthcare industry has become competitive, and ensuring the highest patient experience standards is an existential feature of healthcare providers. Directors of Patient Experience must weigh the pros and cons carefully and plan a smooth transition.   In this insightful blog post, we delve into the...

In the vast landscape of technological advancements and automation, it’s easy to get swept up in the allure of digital solutions and the promises they hold for the future. Yet, amidst the whirring gears and lines of code, there is a force that transcends algorithms: the human touch. Today, we undertake an exploration of patient...

Employer Group Health insurance is a growing component of employee benefits packages in Egypt. In a job market where competition is high, offering complete health insurance can make a difference in attracting and keeping the best employees.  But with so many providers and plans available, navigating Egypt’s private health insurance market can be complex and...

Patient Support Vs. Customer Service: Understanding the Uniqueness of Patient Support Services in the Contact Center Industry As the healthcare industry evolves, Patient Support services in contact centers have become increasingly crucial for providing top-quality care. However, there is often confusion between Patient Support services and traditional Customer Service. While both services have similarities, they...