About NAOS Solutions

Discover who we are: our growth trajectory, vision, mission, philosophy, and the Management team.

GROWING WITH OUR CLIENTS

Our
Growth Trajectory

Our company’s journey began in Egypt in 2007. It was then known as NAOS Marketing, a small contact center supporting a marketing consulting firm.

Over the years, the company grew steadily and is now recognized as an expert in Customer Experience with 1,300 contact center agents in Cairo and Barcelona.

We expanded our service offering by adding business lines in which we have accumulated considerable know-how during our previous years of operations.

This is why NAOS Marketing became NAOS Solutions, with three leading brands:

In each of our business lines, we consistently strive to provide our customers with a unique experience that stands out for the excellence and innovation of our services.

In 15 years, our formula made us grow from 10 to 1,300 people working across 2 offices in Cairo and Barcelona.

About NAOS Solutions

What does
NAOS mean?

In ancient Egypt, each temple was dedicated to a deity, and the NAOS was its core. This place contained the representation of the god, granting the temple its sacred character.

At NAOS Solutions, we contextualize this ancient wisdom in the digital world and put our clients and their customers at the center of our organization. It is the guiding principle of what we do.

About NAOS Solutions Vision and
Mission

Our raison d’être is to deliver top-quality standards at competitive prices enabled by our offshore/nearshore location.

At NAOS Solutions, we provide tailored solutions to top brands across the globe, ensuring the highest ROI.

Our vision is to become one of the key players in the innovative sectors of contact centers (inbound and outbound), BPO, and HR outsourcing in the MENA region. Our goal is to be the leading standard for quality.

About NAOS Solutions

Our Philosophy
and Values

why do you want to join our company

Performance

Bringing performance to our clients is our mission

Quality

Whatever we do, we do it to the best, striving to improve.

Teamwork

We believe a collaborative problem-solving style leads to better outcomes.

Accountability

We are all accountable for our actions, success, or failures. And we learn from them.

Trust

We believe in each other, building sustainable and objective relationships

About NAOS Solutions

Meet our
Management Team

Nadine Barbier

CEO and founder

She is a recognized and awarded expert whose domains of competence extend from Marketing to Customer Relationship Management and Negotiation.
Nadine backs her international consulting activity on a solid academic background and more than 35 years of field experience in the private and public sectors.

Antoine Gauthier

General Manager

Since his arrival at NAOS in 2011, he allowed the company to structure and sustain its growth. Expert in managing large-scale contact centers, he has been working within the industry for more than 20 years, with significant experience in France and Madagascar.

History

2007

CREATION

Customer support provider for a leading telecom company in Egypt and other MENA region accounts.

60 employees.

2013

EXPANSION

Creation of Ateleos, a sister company in Barcelona, for dual shore solutions from Barcelona & Cairo.

700 employees.

2017

GROWTH

Consulting to optimize contact centers operations.

New accounts in the USA.

1,100 employees.

2020

DIGITAL

Customer Support for several eCommerce platforms in Europe.

Integration of Creative and Digital/Social Media activities.

1,200 agents.

2022

GOING GLOBAL

More than half of the business is conducted internationally (Northern America, Europe and GCC).

1,300 agents.

2023

AWARDS

NAOS Solutions is recognized as a reference service provider in Egypt by Business France for the following services:

Business accommodation and related services (offices, domiciliation, wage portage)
Long-term sales representation (outsourced sales force and customer relationship management)