Any company that has customers can outsource its contact center.
When we say ANY company, we mean ANY company, from small and mid-sized businesses to large corporations. B2C companies are interested in professionals handling customer relationships (retailers, banking, insurance or financial services, healthcare, etc.). But B2B companies too can benefit from outsourcing their Telemarketing Services, their Appointment Scheduling Services or their virtual receptionist.
Outsourcing is an efficient way for any company to grow its business and increase profits. It increases customer satisfaction with a professional handling the calls. It also reduces operational costs by having a virtual receptionist answer the phone during non-business hours, for example.