NAOS CX Technical Support and Hotline

When outsourcing a call center jobs, you must be sure that the service and the contract fully suit your needs and business plan.
At NAOS CX, we usually redact the contract, which is revised and amended if necessary by the Outsourcing party.

An efficient and complete contractual agreement shall cover:

1. A description of the outsourced service (activity, language, schedule, seasonality, channels, etc.).
2. A Technical part (SLAs and KPIs, Quality monitoring and escalation plans, Disaster Management and Recovery plans, data management, confidentiality).
3. An Administration part (sizing of teams and workforce requirements, report ownership, contract duration, and competent jurisdiction).
4. A Financial part (currency of invoices, billing cycle, annual revision based on inflation rate, etc.).

We can propose using our own open-source CRM solution by default, which is simple and efficient. However, we are happy to adapt to your preferred customer interface via an API as well.

We always seek to provide the most appropriate solution for our clients.

The length of training depends on the complexity of the product(s).
In most cases, an initial product training of 3 to 4 days, plus a one-day training on tools and processes, is enough to cover all the basics so that the operators can provide clear answers to your customers.
Then, you should consider continuous training. For example, scheduling a half-day session every six months is helpful to refresh processes and review new information in the knowledge base.

The smoother the communication between us, the better the quality of the responses.

Yes, our current IT infrastructure allows us to handle more than 500,000 calls per day.

Since our IT is based on a server system with redundancy and UPS, and the data is hosted in the cloud, our contact center is entirely scalable to increase capacity according to the needs of our clients.

Medical Support Assistants offer a range of services, including appointment scheduling, patient registration, insurance verification, and medical records management. They play a crucial role in ensuring smooth operations and facilitating efficient patient care.

Medical Support Assistant Service can assist you by providing advanced administrative services such as medical coding, billing, insurance claim processing, and financial assistance coordination. They ensure accurate documentation and efficient healthcare operations, as well as organize appointments and coordinate with healthcare providers. They strive to make your patients’ experience seamless and hassle-free.

Yes, you can hire NAOS CX services for medical support as we have  a specialized team that is well-trained and has the required qualification to give you high-quality service that can save you resources, money, and time, satisfy your patients and keep their retention, and a lot more.