NUTRACEUTICALSHow a US Nutraceutical Brand Recovered $2M/Year from Abandoned Carts
NAOS CX deployed a dedicated cart-recovery team combining intelligent outreach, automated dialing, and targeted incentives — turning a $5.2M monthly revenue gap into a scalable growth engine in under 90 days.
Industry: Nutraceuticals Market: USA · Timeline: 90 days Revenue Recovered: $2M/yr
Industry: Nutraceuticals Market: USA · Timeline: 90 days Revenue Recovered: $2M/yr
$01234567890M
ANNUAL RECOVERED REVENUE From abandoned carts
01234567890,012345678900123456789001234567890
Carts Recovered / Month
+012345678900123456789001234567890%
Agent Dialing Efficiency
+0123456789001234567890%
Responsive Leads
Client Profile
- Industry: Nutraceuticals (gummies & dietary supplements)
- Business Model: DTC subscription (recurring billing via ReCharge)
- Market: USA (online only)
- Revenue Scale: $5M–$10M/month
The Challenge
- 35,000 abandoned carts per month — a $5.2M monthly revenue gap
- Average cart value of $150
- Manual recovery process: only 100–150 outbound calls per agent per day — not scalable
- $5.2M monthly revenue gap from abandoned carts alone
E-COMMERCE SERVICES
Our Approach
A dedicated 5-agent team combining intelligent outreach, automation, and personalized incentives.
THE RESULTS
After 90 days with
NAOS CX
| Metric | Baseline | Result | Change |
|---|---|---|---|
| Cart Abandonment Rate | 75% | 69% | -6 pts |
| Daily Dials per Agent | 100–150 | 300–600 | +400% |
| Monthly Recovered Revenue | $0 | $157,500 | New revenue stream |
| Cart Recovery Rate | ~3% | ~8% | +166% |
1,050 Recovered Carts/Month $157K Additional Monthly Revenue +400% Dialing Efficiency +32% Responsive Leads −50% Dialing Errors
NAOS CX turned our abandoned cart revenue leak into a predictable growth channel. Their team integrated seamlessly with our stack and started delivering results within weeks.
Head of E-commerce Operations — Nutraceutical Brand (USA) — anonymized
CONCLUSION
What This Means
for Your Brand
Revenue you've already earned
Every unrecovered cart is money you've already attracted and nearly converted. Don't leave it behind.
Automation multiplies outreach
Same team size, 4x the daily outreach capacity. ROI is structural, not linear.
Scales with your peaks
Ramp up for Black Friday, dial back in slow months. No hiring cycles.
Works with your existing stack
Shopify, 29Next, Klaviyo, ReCharge — no migration, no disruption.
CONTACT NAOS CX
Ready to recover your lost revenue?
Book a free 30-minute CX audit, we'll map your recovery opportunity.
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Book a free 30-minute consultation
We'll analyze your support volume, channels, and seasonality to recommend the most cost-effective structure for your business.
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Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.