Contact centers in Egypt are rapidly becoming the nerve centers for global Customer Engagement, combining cost-effectiveness with various strategic benefits. This growth journey began in the early 2000s, and since then, Egypt’s contact center industry has experienced exponential growth. At NAOS CX, we’re at the forefront of this evolution, demonstrating why Egypt is not just...
Greet customers effectively: In the ever-evolving customer service industry, one truth remains constant: the first impression counts. A singular moment can define the trajectory of the entire customer interaction—the initial greeting. This greeting is the first audible handshake, the beginning of a conversation, and often, the determinant of how the rest of the conversation unfolds. ...
Contact centers worldwide are starting to pay attention to the intricate link between Mental Health and Customer Service, especially as emotions run high and customer interactions can be challenging and demanding. Astoundingly, the World Health Organization underscores a stark reality: depression and anxiety account for an estimated loss of 12 billion working days globally every...
In our age of social media, ratings and business reviews are the name of the game. We’ve got into the habit of rating about anything and everything, and we love to share our opinions with the world. According to Ipsos Research Institute, 7 out of 10 shoppers in the MENA region consult online reviews before...
Despite its immense potential, WhatsApp for Business is a platform that often remains an untapped resource, especially in Egypt and the broader MENA region. In 2023, this powerful tool stands as a hidden gem, capable of transforming how businesses engage with their audience, but it’s still flying under many brands’ radars. This overlooked platform is...
Handling customer complaints is an inevitable part of any business, regardless of its nature or size. The grievances possess immense power to dismantle an entire organization in no time, making them an undeniable force to be reckoned with. Even though handling complaints can be a challenge, it is also a great chance for businesses to...
Examining the impact of outsourcing a healthcare contact center is a healthy exercise for Patient Support Directors. In the evolving healthcare landscape, delivering exceptional patient experiences is no longer an added bonus—it’s a necessity. As the frontline of patient interactions, healthcare contact centers play a critical role in shaping these experiences. However, managing these operations...
When to outsource Patient Support to a third party? The US healthcare industry has become competitive, and ensuring the highest patient experience standards is an existential feature of healthcare providers. Directors of Patient Experience must weigh the pros and cons carefully and plan a smooth transition. In this insightful blog post, we delve into the...
In the vast landscape of technological advancements and automation, it’s easy to get swept up in the allure of digital solutions and the promises they hold for the future. Yet, amidst the whirring gears and lines of code, there is a force that transcends algorithms: the human touch. Today, we explore patient support services, where...
Patient Support Vs. Customer Service: Understanding the Uniqueness of Patient Support Services in the Contact Center Industry As the healthcare industry evolves, Patient Support services in contact centers have become increasingly crucial for providing top-quality care. However, there is often confusion between Patient Support services and traditional Customer Service. While both services have similarities, they...
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Copyright by NAOS Solutions. All rights reserved.
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