In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies. Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...
Our series Egyptians and Digital has chronicled Egypt’s annual cadence of clicks, likes, and scrolls for three years. Our dedication to bringing you the most up-to-date figures on Egypt’s digital habits makes our yearly analysis one of the most visited pages on our blog. As tradition dictates, we once again delve into the depths of...
Staff insourcing is the solution for all businesses looking to streamline their HR department and tackle recruitment challenges head-on. It allows businesses to keep HR functions agile, maintain control over costs, and ensure quality and compliance. In this blog, we dive into how staff insourcing can transform your HR operations. We cover everything from cost...
Customer experience outsourcing has emerged as a strategic beacon for enterprises seeking operational efficiency and, in fine, success. Outsourcing in this field isn’t a trend; it’s a game-changer. As customer satisfaction reigns supreme, the demand for top-notch customer service solutions has reached unprecedented heights. According to a recent market survey by Forbes, 58% of customers...
In this Back Office Outsourcing Customer Success Story, we will show how NAOS CX addressed the crucial data management needs of a prominent real estate company. Data is as valuable as currency, and ensuring its accuracy and security is paramount for businesses aiming to maintain an edge. That is why this case study delves into...
In the business world, choosing the right business partners may be the secret sauce to staying ahead of the constant changes – in addition to the right strategy! That’s especially true for HR functions, where the traditional view of outsourcing for cost-saving has evolved into something much more strategic. But turning your HR outsourcing provider...
Welcome to a pivotal exploration of Human Resources Outsourcing (HRO) in Egypt and the MENA region, a strategy reshaping how businesses optimize their most valuable asset: their people. If you aim to transform your HR department into a more agile, efficient powerhouse, you’ve landed in the right place. This article is crafted for HR directors,...
In 2024, an outbound sales strategy remains a cornerstone for driving growth and fostering lasting customer relationships: it is like sending out a fleet of ships to explore new territories. But not at random! Understanding and implementing an effective outbound sales strategy can mean the difference between success (gaining new market shares) and stagnation for...
Back-office outsourcing, far from being just an operational choice, is now a cornerstone in the pursuit of achieving excellence in customer experience. Understanding the profound impact of back-office operations on customer satisfaction is essential for all decision-makers involved in Customer Support. This article offers a comprehensive dive into back-office outsourcing and its critical, yet often...
A well-crafted Payroll Outsourcing Strategy is more than a convenience in today’s fast-paced business environment. It’s a competitive advantage. For HR managers and business leaders, especially in Egypt, the ability to efficiently manage payroll while navigating complex compliance landscapes is crucial. At NAOS CX, we understand these aspirations intimately. With our extensive experience as a...
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
