Managing an off-payroll workforce in Egypt isn’t just about cost savings—it’s about agility, compliance, and talent retention. Yet, designing competitive compensation while staying compliant is a challenge for HR leaders. At NAOS Talents, we’ve managed 80,000+ off-payroll contracts annually over the past decade, helping businesses scale efficiently. Unlike freelancers or contractors, insourced employees provide workforce...
Are you looking to streamline your outsourcing customer service strategy through a powerful Request for Proposal (RFP)? In an era where 91% of consumers are more likely to make additional purchases after a positive experience, your customer service can be your ultimate competitive differentiator. As a leading outsourcing provider, NAOS CX has received and meticulously...
Want to deliver outstanding Customer Support in the Banking Industry and keep your customers fiercely loyal? In today’s competitive landscape, simply meeting expectations isn’t enough. You need to exceed them. With over half of customers ready to leave after just one bad experience, providing exceptional service is no longer optional; it’s essential for survival. You...
We all know the cost of losing a customer— Forbes mentions that acquiring a new customer costs 7 times more than retaining an old one. It’s a hit to the bottom line and a missed opportunity for growth. But what about the cost of not investing in keeping your customers around? Every interaction counts in...
Hiring customer service agents in Egypt is a crucial step for businesses looking to provide seamless support, improve customer satisfaction, and drive long-term success. Whether expanding your call center operations or building a dedicated support team, making the right hiring decisions ensures that your customers receive top-tier service. Recruiting the right talent goes beyond checking...
Non-voice customer service is a cornerstone of modern call centers, enabling businesses to connect with customers through live chat, email, and social media. As customer preferences grow more diverse, balancing non-voice and voice channels has never been more critical. The right approach can help you meet response-time expectations, improve customer satisfaction, and boost loyalty. This...
Call centers are the backbone of modern customer service. But running a smooth operation requires more than answering calls—it requires predicting them. That’s where call center forecasting comes in. Call center forecasting predicts future call volumes using historical data and seasonal trends. The question is, why to bother? Two words: efficiency and cost. Accurate forecasting...
Ensuring the success of a business goes beyond simply capturing the attention of potential clients and nurturing relationships with current ones; it also involves having top talent. But how can you attract the right individuals? The answer lies in effective employer branding. WHAT IS EMPLOYER BRANDING? Employer branding is a strategic approach that organizations use...
76% of organizations outsource at least one Human Resources function. In Egypt, HR outsourcing has recently skyrocketed in popularity—businesses are starting to see its potential to streamline operations and cut costs. Despite its benefits, some businesses remain hesitant about HR outsourcing due to the many myths surrounding it. They may need clarification about data security,...
Customer Service for Seasonal Businesses demands adaptability and precision to navigate the highs and lows of fluctuating demand. Peak seasons bring an influx of customers, pushing businesses to deliver seamless experiences under pressure, while quieter periods risk diminishing visibility and customer retention. The solution? A flexible, well-rounded strategy that ensures your service remains efficient and...
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Copyright by NAOS Solutions. All rights reserved.
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