Recruitment Strategies are evolving as technological advancements and shifting market trends drive continuous change in the corporate sector. Companies must actively seek top talent to truly innovate and remain relevant, but traditional methods often fall short. Data reveals that 46% of HR professionals aim to recruit talented employees but struggle to do so. This challenge...
Are you looking to ensure your Customer Service Provider perfectly aligns with your brand’s tone of voice? This article will guide you through the essential steps to achieve that, helping you build stronger customer relationships and boost loyalty. How your customer service team communicates in today’s competitive market can make or break your brand. Our...
HR outsourcing is a powerful tool for enhancing your Human Resources department’s efficiency and agility. If you’re an HR professional in a medium-to-large or fast-growing company in Egypt or the MENA region, you’re likely seeking ways to streamline operations, reduce costs, and focus on strategic initiatives. This article is here to help you achieve those...
Telesales outsourcing is a strategic move for business growth, offering enhanced sales efforts without expanding internal teams. Achieving success requires maintaining a strong client-provider relationship, where communication and trust are key. This is where Key Performance Indicators (KPIs) come into play. In this article, you’ll learn about the crucial KPIs for monitoring and evaluating your...
Consumers turn to ecommerce customer support as their first line of defense for numerous issues, from order tracking to troubleshooting products or simply gaining reassurance. This critical touchpoint is now undergoing a significant transformation for apparent reasons. Customer expectations are growing with the changing online shopping trends. Today, brand loyalty for 73% of consumers is...
Expanding into Egypt presents unique challenges in the competitive landscape of the MENA region. From navigating complex local regulations to establishing a legal presence, businesses often need specialized support. Enter business incubators, which are more than just shared workspaces; they are comprehensive ecosystems designed to support companies in their expansion efforts. This article explores how...
It is not easy to hire a call center that truly elevates customer service. Poorly executed Customer service results in a 14% increase in customer churn, a loss no business can afford. Plus, it costs five times more to attract a new customer than to keep an existing one, so it may be in your...
Did you know that 60% of top candidates abandon job applications due to lengthy or frustrating hiring processes? Imagine losing out on the perfect hire because of an inefficient system. Traditional recruitment methods can cost your company its most valuable asset – its workforce. But it doesn’t have to be this way. Data-driven decisions can...
Forget the image of boiler rooms and endless cold calls. Modern telesales is a data-driven, personalized approach. That is why 69% of buyers report that a single call convinced them to purchase. The key is knowing how to make that call count. In this guide, we’ll tell you all about implementing the most effective modern...
Hybrid work models aren’t a new concept. They can be traced back to the 1960s in Germany, when “flextime” was introduced, and the 1970s in the US when telecommuting became mainstream. Fast-forward to today, hybrid work models have become the global norm, including in Egypt and the MENA region. The 2020 pandemic outbreak accelerated this...
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
