NAOS Blog

Measuring Success: KPIs for Evaluating Telesales Outsourcing Performance

Telesales outsourcing is a strategic move for business growth, offering enhanced sales efforts without expanding internal teams. Achieving success requires maintaining a strong client-provider relationship, where communication and trust are key. This is where Key Performance Indicators (KPIs) come into play. In this article, you’ll learn about the crucial KPIs for monitoring and evaluating your...

2024 Hottest Trends in Ecommerce Customer Support

Consumers turn to ecommerce customer support as their first line of defense for numerous issues, from order tracking to troubleshooting products or simply gaining reassurance.  This critical touchpoint is now undergoing a significant transformation for apparent reasons. Customer expectations are growing with the changing online shopping trends. Today, brand loyalty for 73% of consumers is...

Leveraging Business Incubators To Expand Operations in Egypt

Expanding into Egypt presents unique challenges in the competitive landscape of the MENA region. From navigating complex local regulations to establishing a legal presence, businesses often need specialized support.  Enter business incubators, which are more than just shared workspaces; they are comprehensive ecosystems designed to support companies in their expansion efforts.  This article explores how...

Modernizing Human Resources in Egypt: Why Outsourcing HR Is Your Next Winning Strategy?

The Egyptian business landscape is shifting. Gone are the days of static, in-house HR departments struggling to keep up with: the economic uncertainty, changing labor laws,  and the ever-present challenge of efficient scaling.  The solution? Outsourcing HR. This isn’t just a passing trend. The global HRO market is booming, projected to reach $46 billion by...

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Copyright by NAOS Solutions. All rights reserved.

Copyright by NAOS Solutions. All rights reserved.