By answering their questions! Live chat assistants maintain an active presence on all your platforms and will guide your prospects during their buying process. They will resolve their issues as they arise and secure as many sales as possible.
Our support specialists work hard to answer your customers’ questions in the best possible manner: timely, smartly, proactively, and emphatically. They meet the demands of a global audience, providing you with a high-quality service that pushes conversions upward.
Get better results at a lower price when ordering all services:
Customer Service, Technical Support, Telemarketing and Telesales, Back Office Outsourcing
The quality of our live chat agents is guaranteed by our dedicated Quality Department, which monitors the chat activity in real-time and performs post-chat analyses. They allow us to evaluate the adherence to the knowledge base and to proceed to its enrichment whenever it is possible.
We also evaluate the quantitative performance of the agents through KPIs, such as response time, the number of tickets resolved, waiting time, etc.
At the end of a chat session, we can ask users if they were satisfied with the service provided. The NPS score will indicate qualitatively how well our agents are performing.
Yes, we can provide 24/7 service to your customers.
We do it already for several clients, including in the medical sector, providing patient support for a group of clinics in the USA, 24/7. We do our best to provide high-quality support around the clock and 365 days a year.
If you want a live chat assistant service 24/7, just let us know, and we will take care of it!
We’re happy to help you connect with your customers no matter where they are!
Our assistant can connect to any of your live-chat channels: on your website or your social media profiles (WhatsApp, Facebook, Instagram, Messenger, Youtube, you name it).
If you have any questions about the best way to use our assistant, feel free to reach out anytime!