Boost your ecommerce business with innovative strategies. Read the blog for tips on optimizing your online store.
Order management can make or break your customer relationships—and here’s proof: At 2 AM, your customer Sarah checks her phone for the fifth time asking herself, “Where’s my order?” It was supposed to arrive yesterday. She opens your app—no update. She calls your support line, but it’s closed. She vents on Twitter. You just lost...
Consumers turn to ecommerce customer support as their first line of defense for numerous issues, from order tracking to troubleshooting products or simply gaining reassurance. This critical touchpoint is now undergoing a significant transformation for apparent reasons. Customer expectations are increasing as online shopping trends evolve. Today, 73% of consumers’ brand loyalty is heavily influenced by the...
The back office for Ecommerce is the often-overlooked backbone of efficient online stores. Just as we don’t usually talk about trains arriving on time, good back-office management is invisible to customers. However, it is essential and represents a significant workload. The power of AI to simplify tasks is genuinely remarkable, but it’s essential to recognize...
In our age of social media, ratings and business reviews are the name of the game. We’ve got into the habit of rating about anything and everything, and we love to share our opinions with the world. According to Ipsos Research Institute, 7 out of 10 shoppers in the MENA region consult online reviews before...
Online retailers are usually too familiar with the term chargeback, which can significantly concern your business. Chargebacks can impact your bottom line and, in some cases, even lead to the closure of your business. Therefore, it is crucial to understand how to reduce chargeback with Customer Service. In this post, we will provide valuable insights...
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
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