NAOS Blog

Examining the impact of outsourcing a healthcare contact center is a healthy exercise for Patient Support Directors. In the evolving healthcare landscape, delivering exceptional patient experiences is no longer an added bonus—it’s a necessity. As the frontline of patient interactions, healthcare contact centers play a critical role in shaping these experiences. However, managing these operations...

When to outsource Patient Support to a third party? The US healthcare industry has become competitive, and ensuring the highest patient experience standards is an existential feature of healthcare providers. Directors of Patient Experience must weigh the pros and cons carefully and plan a smooth transition.   In this insightful blog post, we delve into the...

In the vast landscape of technological advancements and automation, it’s easy to get swept up in the allure of digital solutions and the promises they hold for the future. Yet, amidst the whirring gears and lines of code, there is a force that transcends algorithms: the human touch. Today, we explore patient support services, where...

Patient Support Vs. Customer Service: Understanding the Uniqueness of Patient Support Services in the Contact Center Industry As the healthcare industry evolves, Patient Support services in contact centers have become increasingly crucial for providing top-quality care. However, there is often confusion between Patient Support services and traditional Customer Service. While both services have similarities, they...