NAOS Solutions

76% of organizations outsource at least one Human Resources function. In Egypt, HR outsourcing has recently skyrocketed in popularity—businesses are starting to see its potential to streamline operations and cut costs. Despite its benefits, some businesses remain hesitant about HR outsourcing due to the many myths surrounding it. They may need clarification about data security,...

Customer Service for Seasonal Businesses demands adaptability and precision to navigate the highs and lows of fluctuating demand. Peak seasons bring an influx of customers, pushing businesses to deliver seamless experiences under pressure, while quieter periods risk diminishing visibility and customer retention.  The solution?  A flexible, well-rounded strategy that ensures your service remains efficient and...

You may already be delivering exceptional customer service, but as your business scales up, how do you ensure it remains so? Do you invest in an in-house team that you can train and manage yourself? Or do you partner with an outsourced contact center that brings specialized expertise to the table?  The decision is more...

Hiring the right people is no easy feat, especially in Egypt, where companies need help with challenges like high employee turnover and a noticeable gap in skilled talent.  According to research, the lack of skilled workers and the market-skills mismatch are two of the country’s most serious problems. Unfortunately, it isn’t uncommon for HR teams...

Outsourcing customer interactions can drive efficiency and reduce costs, but it comes with a crucial responsibility: safeguarding customer trust, which is easily broken and hard to rebuild. This guide will show you how to create a seamless, trust-driven customer experience—even when a partner manages interactions. Selecting the right outsourcing partner and implementing strategies that align...

What are the fundamental forces shaping recruitment services in the coming year? According to LinkedIn Talent Solutions, “The workplace is changing in ways we couldn’t have imagined.” Naturally, recruitment has had to evolve with it.   From leveraging AI to building more diverse and inclusive teams, we’ll provide the insights needed to stay competitive in a...