NAOS Solutions

You may already be delivering exceptional customer service, but as your business scales up, how do you ensure it remains so? Do you invest in an in-house team that you can train and manage yourself? Or do you partner with an outsourced contact center that brings specialized expertise to the table?  The decision is more...

Hiring the right people is no easy feat, especially in Egypt, where companies need help with challenges like high employee turnover and a noticeable gap in skilled talent.  According to research, the lack of skilled workers and the market-skills mismatch are two of the country’s most serious problems. Unfortunately, it isn’t uncommon for HR teams...

Outsourcing customer interactions can drive efficiency and reduce costs, but it comes with a crucial responsibility: safeguarding customer trust, which is easily broken and hard to rebuild. This guide will show you how to create a seamless, trust-driven customer experience—even when a partner manages interactions. Selecting the right outsourcing partner and implementing strategies that align...

What are the fundamental forces shaping recruitment services in the coming year? According to LinkedIn Talent Solutions, “The workplace is changing in ways we couldn’t have imagined.” Naturally, recruitment has had to evolve with it.   From leveraging AI to building more diverse and inclusive teams, we’ll provide the insights needed to stay competitive in a...

Handling angry customers can be one of the toughest challenges in customer service, but it’s also one of the most valuable opportunities. Customers’ frustration often reflects a gap between their expectations and experience, signaling a need for connection and validation. These moments offer a chance to fix the issue, rebuild trust, and deepen the relationship....

Managing customer interactions requires more than just technical skills—it demands emotional resilience. Customer service professionals often face stressful and emotionally charged situations that can take a toll on their mental health. Studies show that more than 66% of call center employees report high stress levels at work. This emotional burden can lead to burnout, poor...