Telesales outsourcing is a strategic move for business growth, offering enhanced sales efforts without expanding internal teams. Achieving success requires maintaining a strong client-provider relationship, where communication and trust are key. This is where Key Performance Indicators (KPIs) come into play. In this article, you’ll learn the crucial KPIs for monitoring and evaluating your telesales...
Consumers turn to ecommerce customer support as their first line of defense for numerous issues, from order tracking to troubleshooting products or simply gaining reassurance. This critical touchpoint is now undergoing a significant transformation for apparent reasons. Customer expectations are growing with the changing online shopping trends. Today, brand loyalty for 73% of consumers is...
Expanding into Egypt presents unique challenges in the competitive landscape of the MENA region. From navigating complex local regulations to establishing a legal presence, businesses often need specialized support. Enter business incubators, which are more than just shared workspaces; they are comprehensive ecosystems designed to support companies in their expansion efforts. This article explores how...
It is not easy to hire a call center that truly elevates customer service. Poorly executed Customer service results in a 14% increase in customer churn, a loss no business can afford. Plus, it costs five times more to attract a new customer than to keep an existing one, so it may be in your...
Did you know that 60% of top candidates abandon job applications due to lengthy or frustrating hiring processes? Imagine losing out on the perfect hire because of an inefficient system. Traditional recruitment methods can cost your company its most valuable asset – its workforce. But it doesn’t have to be this way. Data-driven decisions can...
Forget the image of boiler rooms and endless cold calls. Modern telesales is a data-driven, personalized approach. That is why 69% of buyers report that a single call convinced them to purchase. The key is knowing how to make that call count. In this guide, we’ll tell you all about implementing the most effective modern...
Hybrid work models aren’t a new concept. They can be traced back to the 1960s in Germany, when “flextime” was introduced, and the 1970s in the US when telecommuting became mainstream. Fast-forward to today, hybrid work models have become the global norm, including in Egypt and the MENA region. The 2020 pandemic outbreak accelerated this...
Are your customer service costs eating into your profits? You’re not alone. Many businesses outsource their customer service tasks to external call centers because of their cost-cutting potential. Companies can save over 55% on costs by outsourcing call center services. With Egypt’s call center industry growing at a 5% rate every year, this is the perfect...
The Egyptian business landscape is shifting. Gone are the days of static, in-house HR departments struggling to keep up with: the economic uncertainty, changing labor laws, and the ever-present challenge of efficient scaling. The solution? Outsourcing HR. This isn’t just a passing trend. The global HRO market is booming, projected to reach $46 billion by...
In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies. Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
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