It is not easy to hire a call center that truly elevates customer service. Poorly executed Customer service results in a 14% increase in customer churn, a loss no business can afford. Plus, it costs five times more to attract a new customer than to keep an existing one, so it may be in your...
Did you know that 60% of top candidates abandon job applications due to lengthy or frustrating hiring processes? Imagine losing out on the perfect hire because of an inefficient system. Traditional recruitment methods can cost your company its most valuable asset – its workforce. But it doesn’t have to be this way. Data-driven decisions can...
Forget the image of boiler rooms and endless cold calls. Modern telesales is a data-driven, personalized approach. That is why 69% of buyers report that a single call convinced them to purchase. The key is knowing how to make that call count. In this guide, we’ll tell you all about implementing the most effective modern...
Hybrid work models aren’t a new concept. They can be traced back to the 1960s in Germany, when “flextime” was introduced, and the 1970s in the US when telecommuting became mainstream. Fast-forward to today, hybrid work models have become the global norm, including in Egypt and the MENA region. The 2020 pandemic outbreak accelerated this...
Are your customer service costs eating into your profits? You’re not alone. Many businesses outsource their customer service tasks to external call centers because of their cost-cutting potential. Companies can save over 55% on costs by outsourcing call center services. With Egypt’s call center industry growing at a 5% rate every year, this is the perfect...
The Egyptian business landscape is shifting. Gone are the days of static, in-house HR departments struggling to keep up with: the economic uncertainty, changing labor laws, and the ever-present challenge of efficient scaling. The solution? Outsourcing HR. This isn’t just a passing trend. The global HRO market is booming, projected to reach $46 billion by...
In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies. Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...
Our series Egyptians and Digital has chronicled Egypt’s annual cadence of clicks, likes, and scrolls for three years. Our dedication to bringing you the most up-to-date figures on Egypt’s digital habits makes our yearly analysis one of the most visited pages on our blog. As tradition dictates, we once again delve into the depths of...
Staff insourcing is the solution for all businesses looking to streamline their HR department and tackle recruitment challenges head-on. It allows businesses to keep HR functions agile, maintain control over costs, and ensure quality and compliance. In this blog, we dive into how staff insourcing can transform your HR operations. We cover everything from cost...
Customer experience outsourcing has emerged as a strategic beacon for enterprises seeking operational efficiency and, in fine, success. Outsourcing in this field isn’t a trend; it’s a game-changer. As customer satisfaction reigns supreme, the demand for top-notch customer service solutions has reached unprecedented heights. According to a recent market survey by Forbes, 58% of customers...
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Copyright by NAOS Solutions. All rights reserved.
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