Are your customer service costs eating into your profits? You’re not alone. Many businesses outsource their customer service tasks to external call centers because of their cost-cutting potential. Companies can save over 55% on costs by outsourcing call center services. With Egypt’s call center industry growing at a 5% rate every year, this is the perfect...
The Egyptian business landscape is shifting. Gone are the days of static, in-house HR departments struggling to keep up with: the economic uncertainty, changing labor laws, and the ever-present challenge of efficient scaling. The solution? Outsourcing HR. This isn’t just a passing trend. The global HRO market is booming, projected to reach $46 billion by...
In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies. Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...
Our series Egyptians and Digital has chronicled Egypt’s annual cadence of clicks, likes, and scrolls for three years. Our dedication to bringing you the most up-to-date figures on Egypt’s digital habits makes our yearly analysis one of the most visited pages on our blog. As tradition dictates, we once again delve into the depths of...
Staff insourcing is the solution for all businesses looking to streamline their HR department and tackle recruitment challenges head-on. It allows businesses to keep HR functions agile, maintain control over costs, and ensure quality and compliance. In this blog, we dive into how staff insourcing can transform your HR operations. We cover everything from cost...
Customer experience outsourcing has emerged as a strategic beacon for enterprises seeking operational efficiency and, in fine, success. Outsourcing in this field isn’t a trend; it’s a game-changer. As customer satisfaction reigns supreme, the demand for top-notch customer service solutions has reached unprecedented heights. According to a recent market survey by Forbes, 58% of customers...
In this Back Office Outsourcing Customer Success Story, we will show how NAOS CX addressed the crucial data management needs of a prominent real estate company. Data is as valuable as currency, and ensuring its accuracy and security is paramount for businesses aiming to maintain an edge. That is why this case study delves into...
In the business world, choosing the right business partners may be the secret sauce to staying ahead of the constant changes – in addition to the right strategy! That’s especially true for HR functions, where the traditional view of outsourcing for cost-saving has evolved into something much more strategic. But turning your HR outsourcing provider...
Welcome to a pivotal exploration of Human Resources Outsourcing (HRO) in Egypt and the MENA region, a strategy reshaping how businesses optimize their most valuable asset: their people. If you aim to transform your HR department into a more agile, efficient powerhouse, you’ve landed in the right place. This article is crafted for HR directors,...
In 2024, an outbound sales strategy remains a cornerstone for driving growth and fostering lasting customer relationships: it is like sending out a fleet of ships to explore new territories. But not at random! Understanding and implementing an effective outbound sales strategy can mean the difference between success (gaining new market shares) and stagnation for...
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Copyright by NAOS Solutions. All rights reserved.
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