Are you facing the ebb and flow of seasonal demands in your business? You’re not alone in dealing with seasonal fluctuations that are both a blessing and a challenge. The challenge of hiring seasonal employees is a crucial puzzle in the grand strategy of business scalability and adaptability. Amidst this intricate landscape, calling on a...
Contact centers in Egypt are rapidly becoming the nerve centers for global Customer Engagement, combining cost-effectiveness with various strategic benefits. This growth journey began in the early 2000s, and since then, Egypt’s contact center industry has experienced exponential growth. At NAOS CX, we’re at the forefront of this evolution, demonstrating why Egypt is not just...
Dive into the world of Halloween marketing, where the ancient allure of Egypt meets contemporary celebrations, creating a fusion of tradition and trendy festivities. Halloween is not just an (imported) celebration; it’s a marketing marvel! The fascination for ‘Halloween’ in Egypt has risen, as evidenced by Google Trends data, charting an upward trajectory since 2010...
Greet customers effectively: In the ever-evolving customer service industry, one truth remains constant: the first impression counts. A singular moment can define the trajectory of the entire customer interaction—the initial greeting. This greeting is the first audible handshake, the beginning of a conversation, and often, the determinant of how the rest of the conversation unfolds. ...
The concept of Agile HR has emerged as the adept navigator in the transformative voyage through the corporate world, guiding the organizational ship through the storm of constant change and evolution. Imagine this domain as a vast, dynamic ocean, where the fluidity of Agile HR allows an organization to sail smoothly, unbound by the cumbersome...
Contact centers worldwide are starting to pay attention to the intricate link between Mental Health and Customer Service, especially as emotions run high and customer interactions can be challenging and demanding. Astoundingly, the World Health Organization underscores a stark reality: depression and anxiety account for an estimated loss of 12 billion working days globally every...
In our age of social media, ratings and business reviews are the name of the game. We’ve got into the habit of rating about anything and everything, and we love to share our opinions with the world. According to Ipsos Research Institute, 7 out of 10 shoppers in the MENA region consult online reviews before...
In digital marketing, many rush towards paid advertisements, drawn by the allure of swift returns. Yet, hidden in plain sight lies an often-underestimated powerhouse: Content Marketing. This strategy offers a more lasting ROI and thrives beyond the fleeting life span of ads. Content marketing is less about selling and more about building relationships and establishing...
Designing brand identity can be one of the toughest missions for a Brand Manager or a Marketing Director. If you face this challenge, you’re in the right place. Whether you’re at the helm of an e-commerce giant, a burgeoning startup, or a retail business, a compelling brand identity isn’t just a ‘nice-to-have.’ It’s an absolute...
Welcome aboard to our journey to unveil what Egyptian audiences are made of! We’ll discover the irresistible charm that makes its audience unique and captivating. Imagine a blend of cultural richness dating back over 7000 years, cozy family ties, and love for lively festivals. Now throw in a generous helping of mobile-first digital behavior, a...
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Copyright by NAOS Solutions. All rights reserved.
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