Reclaiming the $260 Billion Bottom-Funnel Leakage In the e-commerce industry, many professionals see cart abandonment as an unavoidable part of business. Baymard estimates that 7 out of 10 shoppers who begin checkout do not finish their purchase. Optimizing the checkout process could unlock $260 billion in recoverable revenue across the US ecommerce markets. This is...
Your payment processor just flagged your account. Again. For medium-sized e-commerce brands, this notification triggers an immediate cascade of concerns: Will we lose our merchant account? How much will our processing fees increase? Can we even scale if we’re classified as high-risk? Here’s the truth most payment processors won’t tell you: most chargebacks aren’t fraud;...
Order management can make or break your customer relationships—and here’s proof: At 2 AM, your customer Sarah checks her phone for the fifth time asking herself, “Where’s my order?” It was supposed to arrive yesterday. She opens your app—no update. She calls your support line, but it’s closed. She vents on Twitter. You just lost...
The back office for Ecommerce is the often-overlooked backbone of efficient online stores. Just as we don’t usually talk about trains arriving on time, good back-office management is invisible to customers. However, it is essential and represents a significant workload. The power of AI to simplify tasks is genuinely remarkable, but it’s essential to recognize...
In our age of social media, ratings and business reviews are the name of the game. We’ve got into the habit of rating about anything and everything, and we love to share our opinions with the world. According to Ipsos Research Institute, 7 out of 10 shoppers in the MENA region consult online reviews before...
Online retailers are usually very familiar with the term “chargeback,” which can significantly affect your business. Chargebacks can impact your bottom line and, in some cases, even lead to the closure of your business. Therefore, it is crucial to understand how to reduce chargebacks with Customer Service. In this post, we will provide valuable insights...