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Our Value Proposition Local expertise Global Standards

Customer service outsourcing built for the GCC countries.
NAOS CX blends international best practices with deep customer knowledge in Saudi Arabia, UAE, Oman, Qatar, Kuwait and Bahrain.
We ensure your customer service is efficient, compliant, and culturally aligned with your markets.

Meeting Today’s Customer Expectations in the GCC

customers in GCC

In the GCC, businesses face unique challenges when it comes to delivering high-quality customer service:

  • High costs of maintaining in-house teams
  • The need for multilingual support across Arabic and English
  • Serving a diverse customer base composed of locals and expats with varying expectations

These demands require significant resources, time, and expertise, making it difficult to maintain consistency across channels.

NAOS CX provides a solution.
With our outsourcing services, businesses can overcome these challenges, reduce costs, and deliver exceptional service across the GCC—tailored to the region’s diverse needs.

Why choose NAOS CX?

Benefits
spotlight


NAOS will work with you to create the customer experience that fits your business model, culture, and financial goals.

Choose NAOS CX to be a partner for your brand.
Customer Lifetime Value
Maximize your customers' experience and lifetime value.
All channels
Be where your customers are. Offer a unified, consistent service across all your channels.
24/7 service
Provide high-quality support to your customers around the clock and 365 days a year.
More Sales
Increase your conversion rates, sales, customer satisfaction, and loyalty.
Budget
Minimize costs.
NAOS CX

Get a Free Estimate To Deliver an Exceptional Customer Experience!

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Get a Free Estimate To See How We Can Deliver That Exceptional Customer Experience On Your Behalf!

They Trust Us

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A Contact Center for Outsourced Customer Experience

FAQ

Know more


How does NAOS CX tailor its customer service solutions for the GCC markets?

NAOS CX deeply understands the GCC’s business landscape, allowing us to provide scalable, multilingual customer service outsourcing solutions. Based in Egypt and serving many clients in the GCC region, our teams are culturally aware and trained to offer seamless interactions with your diverse customer base, ensuring a personalized experience.

Can NAOS CX handle seasonal spikes like Ramadan?

Yes, NAOS CX offers scalable solutions designed to adapt to your business’s fluctuating needs, almost in real-time. Whether you’re experiencing seasonal peaks during Ramadan or long-term growth, we ensure your customer service operations maintain high-quality standards.

Is Egypt a reliable country to outsource my call center?

Egypt is one of the best outsourcing destinations for call center operations because of its robust infrastructure and a highly-educated population.

Egypt is at a crossroads between Africa and the Middle East. Furthermore, it shares a comfortable time zone with Europe. Egypt is also able to provide 24/7 customer support to the US.

Egypt has all the ingredients needed to support a successful outsourced call center operation:

  • A large multilingual talent pool.
  • Competitive labor costs.
  • Several languages are commonly spoken, including English, French, and Arabic.
  • Companies can recruit people with deep expertise in inbound and outbound services.
Is NAOS CX compliant with GCC data security and privacy regulations?

Absolutely. NAOS CX adheres to all local data protection regulations in the GCC. We prioritize data security and compliance to ensure your customers’ information is handled safely and securely, giving you peace of mind.

Will NAOS CX solutions integrate with our existing systems?

Yes, our customer service solutions integrate seamlessly with your existing workflows and technologies. This allows you to maintain control and visibility while we manage day-to-day operations, ensuring a smooth and effective transition.

Why NAOS Solutions is one of the leading outsourcing companies in egypt?

Yes, we are a reliable partner to outsource your contact center activities.

NAOS CX has been operating since 2007 and is now one of the most important players in the contact center industry in Egypt. We have built our reputation on providing personalized service to each of our clients, emphasizing the quality of our workforce composed of 1200 agents located in Barcelona and Cairo. We have a very extended client portfolio from national to regional and international clients, and we are proud to say that we have an excellent track record in training and development.

In addition to our commitment to providing excellent customer service, we also:

    • Own Contact Center and VoIP licenses from NTRA (National Telecom Regulatory Authority).
    • Are a member of the French Chamber of Commerce and Industry in Egypt.
    • Are a member of ITIDA (Information Technology Industry Development Agency).
    • Are a member of EITISAL (Egyptian Information, Telecommunications, Electronics, and Software Alliance).
    • Are a reference partner by Team France Export (Business France)
How can I hire NAOS to be my outsourced contact center?

Start working with a full-cycle outsourcing contact center now.
We fully commit ourselves to the project of each client, always come up with a unique outlook, examine the task from all possible angles and offer the best existing solution.

Let’s go! Contact us at bizdev@naos-solutions.com, and we will assist you in defining your needs and the SLAs that best suit your situation.

It is always helpful to attach a history and if possible, a forecast regarding volumes of interactions to your expressed needs.
Make sure to include the following points:
– Company’s needs
– Description of the activity
– Listing of required channels
– Languages required

Can NAOS CX help Merchants to reduce their chargeback?

Definitely! NAOS CX Outsourced Customer Service teams are experts in reducing chargebacks from online stores. See here how Customer Service can help you win the chargeback battle.

What are the metrics to measure the outsourced contact center services success?

What are the metrics to measure the outsourced contact center services success?

Defining the right SLA “service-level agreement” is very important when outsourcing an external provider for contact service. It is concerned with the level of service the customer expects from the provider, laying out the metrics, remedies, and penalties.

SLA protects the rights of both parties. SLA pulls together all the details of the contracted services in a single document and clearly defines the metrics, KPIs, responsibilities, and expectations in the event of problems with the service; neither party can plead to defend its negligence.

Read more and download our whitepaper about SLA on our blog:

How To Define The Right Outsourcing SLA?

CONTACT US

Get in touch


Get a free estimate to see how we can deliver that exceptional customer experience on your behalf!
21 Masr Helwan Agricultural Road st.
Maadi, Cairo, EGYPT.
Call us
USA: +1 646 895 6856
FRA: +33 2 30 96 17 84
EGP: +20 2 276 89 719
info@naos-solutions.com

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Copyright by NAOS Solutions. All rights reserved.

Copyright by NAOS Solutions. All rights reserved.