How to Master Customer Service Fluctuations with Overflow Platforms? Using an overflow platform for customer service has gained popularity in recent years. Invariably, customer support activity sees peaks and valleys flowing back and forth with the company’s activity. Companies must ensure they have appropriate systems and resources to support their customer support teams during these...
To make sure your customer service department is successfully outsourced, you need the right service provider, of course, and the right planning. We summed up the Roadmap to outsource customer service in 5 steps: the Contract, the Processes, the Technology, the Training, and the Reporting. Contract: prepare an effective contractual agreement for both parties.
Defining the right SLA outsourcing customer service to an external service provider is a complicated task! Make sure your customers’ time is effectively valued. You will have to define the level of service they expect, laying out the metrics to measure the outsourced service’s success.
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
