Consumers turn to ecommerce customer support as their first line of defense for numerous issues, from order tracking to troubleshooting products or simply gaining reassurance. This critical touchpoint is now undergoing a significant transformation for apparent reasons. Customer expectations are increasing as online shopping trends evolve. Today, 73% of consumers’ brand loyalty is heavily influenced by the...
It is not easy to hire a call center that truly elevates customer service. Poorly executed Customer service results in a 14% increase in customer churn, a loss no business can afford. Plus, it costs five times more to attract a new customer than to keep an existing one, so it may be in your...
Forget the image of boiler rooms and endless cold calls. Modern telesales is a data-driven, personalized approach. That is why 69% of buyers report that a single call convinced them to purchase. The key is knowing how to make that call count. In this guide, we’ll tell you all about implementing the most effective modern...
Are your customer service costs eating into your profits? You’re not alone. Many businesses outsource customer service to external call centers to reduce costs. Companies can save over 55% on costs by outsourcing call center services. With Egypt’s call center industry growing at a 5% rate every year, this is the perfect opportunity to save considerable money. Is...
In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies. Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...
Customer experience outsourcing has emerged as a strategic beacon for enterprises seeking operational efficiency and, in fine, success. Outsourcing in this field isn’t a trend; it’s a game-changer. As customer satisfaction reigns supreme, demand for high-quality customer service solutions has reached unprecedented levels. According to a recent Forbes market survey, 58% of customers say they will switch...
In this Back Office Outsourcing Customer Success Story, we will show how NAOS CX addressed the crucial data management needs of a prominent real estate company. Data is as valuable as currency, and ensuring its accuracy and security is paramount for businesses aiming to maintain an edge. That is why this case study delves into...
In 2024, an outbound sales strategy remains a cornerstone for driving growth and fostering lasting customer relationships: it is like sending out a fleet of ships to explore new territories. But not at random! Understanding and implementing an effective outbound sales strategy can mean the difference between success (gaining new market shares) and stagnation for...
Back-office outsourcing is no longer just an operational choice but a cornerstone of customer experience excellence. Understanding the profound impact of back-office operations on customer satisfaction is essential for all Customer Support decision-makers. This article offers a comprehensive overview of back-office outsourcing and its critical yet often underestimated role in enhancing customer experience. Back-office outsourcing is...
The back office for Ecommerce is the often-overlooked backbone of efficient online stores. Just as we don’t usually talk about trains arriving on time, good back-office management is invisible to customers. However, it is essential and represents a significant workload. The power of AI to simplify tasks is genuinely remarkable, but it’s essential to recognize...
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
OUR LOCATIONSWhere to find us?
OUR SERVICES
OUR LOCATIONSWhere to find us?
GET IN TOUCHNAOS Social links
Keep in touch with us!
