Patient Support Vs. Customer Service: Understanding the Uniqueness of Patient Support Services in the Contact Center Industry As the healthcare industry evolves, Patient Support services in contact centers have become increasingly crucial for providing top-quality care. However, there is often confusion between Patient Support services and traditional Customer Service. While both services have similarities, they...
Online retailers are usually too familiar with the term chargeback, which can significantly concern your business. Chargebacks can impact your bottom line and, in some cases, even lead to the closure of your business. Therefore, it is crucial to understand how to reduce chargeback with Customer Service. In this post, we will provide valuable insights...
How to Master Customer Service Fluctuations with Overflow Platforms? Using an overflow platform for customer service has gained popularity in recent years. Invariably, customer support activity sees peaks and valleys flowing back and forth with the company’s activity. Companies must ensure they have appropriate systems and resources to support their customer support teams during these...
To make sure your customer service department is successfully outsourced, you need the right service provider, of course, and the right planning. We summed up the Roadmap to outsource customer service in 5 steps: the Contract, the Processes, the Technology, the Training, and the Reporting. Contract: prepare an effective contractual agreement for both parties.
Defining the right SLA outsourcing customer service to an external service provider is a complicated task! Make sure your customers’ time is effectively valued. You will have to define the level of service they expect, laying out the metrics to measure the outsourced service’s success.
Copyright by NAOS Solutions. All rights reserved.
Copyright by NAOS Solutions. All rights reserved.
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