Among HR professionals, who remember the good old days in the ‘90s when recruitment meant sifting through a pile of resumes at your desk? As we fast forward to today, our job landscape looks more like a bustling online marketplace. The game-changing power of employer branding makes your organization not just a workplace but a...
When to outsource Patient Support to a third party? The US healthcare industry has become competitive, and ensuring the highest patient experience standards is an existential feature of healthcare providers. Directors of Patient Experience must weigh the pros and cons carefully and plan a smooth transition. In this insightful blog post, we delve into the...
In the vast landscape of technological advancements and automation, it’s easy to get swept up in the allure of digital solutions and the promises they hold for the future. Yet, amidst the whirring gears and lines of code, there is a force that transcends algorithms: the human touch. Today, we explore patient support services, where...
Employer Group Health insurance is a growing component of employee benefits packages in Egypt. In a job market where competition is high, offering complete health insurance can make a difference in attracting and keeping the best employees. But with so many providers and plans available, navigating Egypt’s private health insurance market can be complex and...
Patient Support Vs. Customer Service: Understanding the Uniqueness of Patient Support Services in the Contact Center Industry As the healthcare industry evolves, Patient Support services in contact centers have become increasingly crucial for providing top-quality care. However, there is often confusion between Patient Support services and traditional Customer Service. While both services have similarities, they...
Online retailers are usually too familiar with the term chargeback, which can significantly concern your business. Chargebacks can impact your bottom line and, in some cases, even lead to the closure of your business. Therefore, it is crucial to understand how to reduce chargeback with Customer Service. In this post, we will provide valuable insights...
How to Master Customer Service Fluctuations with Overflow Platforms? Using an overflow platform for customer service has gained popularity in recent years. Invariably, customer support activity sees peaks and valleys flowing back and forth with the company’s activity. Companies must ensure they have appropriate systems and resources to support their customer support teams during these...
In recent years, Digital Marketing for restaurants in Egypt has brought significant growth. With a population of almost 112 million people, there is a great demand for food services in the country, making the restaurant industry one of the most promising sectors for investment. However, with the rise of new technologies and digital marketing, restaurants...
Implementing a Recruitment Analytics Plan is a hot topic in the HR world. Many organizations are looking for ways to measure and improve their recruitment processes. Data and metrics can provide valuable insights into the effectiveness of the recruitment process, from attracting and sourcing candidates to hiring and onboarding new employees. In this blog post,...
Attracting and retaining top talent for organizations requires the Talent Acquisition department to monitor recruitment KPIs and analytics closely. The increasing competition in the job market has made it essential for HR departments to leverage the expertise of recruitment agencies to find suitable candidates. However, simply outsourcing the recruitment process is not enough to ensure...
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Copyright by NAOS Solutions. All rights reserved.
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